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It is important to us that the information we collect about you is kept safe and is handled carefully. There are rules about how your information should be kept and how it is stored. You can find these rules in the General Data Protection Act 2018. It makes sure that anyone collecting information from you is honest and clear about why they want it and what they will do with it. It also gives you control over your information.<\/p>\n
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This section informs you of what information we collect about you and why. Personal data means any information about an individual from which that individual can be identified.
\u2022 Identity Data includes first name, surname, date of birth and gender.
\u2022 Contact Data includes home address, post code, email, and phone number.
\u2022 Financial Data includes bank account details and payment card details.
\u2022 Heath Data includes information about your physical and mental health, disability status, additional educational needs, GP surgery and other health information.
\u2022 Special Category Data includes your race or ethnicity and religious beliefs.<\/p>\n
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We collect personal information about you if you fill out the online contact form on the website, correspond with us by telephone or email and when filling out the therapeutic contract.<\/p>\n
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We will keep a record about what happens whilst you are in counselling. These are factual details about the counselling sessions and the making of therapeutic contracts and progress towards goals. If you use creative materials in counselling, the counsellor may also take photographs of these after the sessions to keep with your notes.<\/p>\n
If you are a parent or a guardian of a client who is under 18 years old, we will keep a record about your child. The counsellor may also take pictures of their creative work they have done in the counselling session (your child will not be photographed).<\/p>\n
The counsellor may choose to record all sessions, which is stated in the contract. Please note, that when working with young people, recording sessions is also part of our child protection policy. The client can, at any time, ask for the recording to be stopped.<\/p>\n
Counsellors reserve the right to use written and\/or recorded material to defend themselves in the event of an allegation or complaint.
Under exceptional circumstances, certain authorities can request legal access to records.<\/p>\n
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We collect the following information for the following reasons:
\u2022 To help us improve the way we are working with you
\u2022 To make sure we are helping you the best way we can
\u2022 To help support you further if things get worse
\u2022 To be able to contact you, or those who care for you, in case of an emergency<\/p>\n
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What is our legal basis for processing your information?<\/span><\/p>\n <\/span><\/p>\n We must have a legal basis for processing your personal data. We consider that we have a legal basis where:<\/p>\n \u2022 You have given us your explicit consent to do so for the specific purposes which we have told you about \u2013 for example, we will need your consent to process any heath information you provide to us, such as information relating to your mental heath <\/span><\/p>\n <\/span><\/p>\n <\/p>\n This section will inform you of who we share your personal data with and why. Except as explained in the privacy policy, we will not share your personal information without your consent unless required to do so by law.<\/p>\n If you are a child under the age of 13, we may share your personal data with you, and where appropriate, your family. We will only ever share your personal data with your family (or anyone else) when we have discussed this in advance with you and believe it is in your best interest.<\/p>\n If there is ever any reason for us to have cause for concern about your health and safety, we may share your data with relevant health care professionals or with the police. We may also share your data with these bodies if we are requested to do so.<\/p>\n We will only ever share your personal data in compliance with the applicable data protection laws.<\/p>\n We will not share your personal data without your consent unless required to do so by law.<\/p>\n <\/p>\n <\/p>\n We keep your information for 7 years after the final counselling session.<\/p>\n <\/p>\n <\/p>\n All information about you is held electronically on secure encrypted USB and a password protected computer and email. Paper-based information is kept in a locked cabinet. Any other information we send to others will be password protected.<\/p>\n <\/p>\n <\/p>\n You have the right to: \u00a0<\/span><\/p>\n <\/p>\n If you want to access your information or you are unhappy with how your personal information has been handled, you can contact:<\/p>\n P: 07706 656 698 <\/p>\n <\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Privacy PolicyIt is important to us that the information we collect about you is kept safe and is handled carefully. There are rules about how your information should be kept and how it is stored. You can find these rules in the General Data Protection Act 2018. It makes sure that anyone collecting information from […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\r\n Our website address is: https:\/\/www.aliciahowescounselling.co.uk.<\/p>\r\n\r\n When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor\u2019s IP address and browser user agent string to help spam detection.<\/p>\r\n\r\n An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https:\/\/automattic.com\/privacy\/. After approval of your comment, your profile picture is visible to the public in the context of your comment.<\/p>\r\n\r\n If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.<\/p>\r\n\r\n If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.<\/p>\r\n\r\n If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.<\/p>\r\n\r\n When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select \"Remember Me\", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.<\/p>\r\n\r\n If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.<\/p>\r\n\r\n Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.<\/p>\r\n\r\n These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.<\/p>\r\n\r\n If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.<\/p>\r\n\r\n For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.<\/p>\r\n\r\n If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.<\/p>\r\n\r\n Visitor comments may be checked through an automated spam detection service.<\/p>\r\n\r\n
\u2022 It is necessary for us to do so to enable us to provide you with the services that you have requested from us \u2013 for example contacting you about your appointment
\u2022 It is necessary in order to fulfil out legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
\u2022 These is an overriding public interest in using the information \u2013 for example, to safeguard an individual or to prevent a serious crime
\u2022 The processing is necessary for the establishment, exercise of defence of legal rights or the law otherwise permits or requires it\u00a0<\/span><\/p>\nWho else might we share your personal data with?<\/h2>\n
How long do we keep your information for?<\/h2>\n
How do we keep your information safe?<\/h2>\n
Your rights<\/h2>\n
\u2022 The data protection legislation gives you the right to access the information which is being held about you. Please give 4 weeks\u2019 notice for this.
\u2022 Update any of your personal information if it is inaccurate or out of date
\u2022 Request that we stop collecting further personal information about you
\u2022 Request that we erase the personal information we hold about you \u2013 If we are providing services to you and you ask us to delete personal data, we hold about you, then we may be unable to continue providing those services to you
\u2022 Request that we send over your personal information securely over to another organisation
\u2022 You can contact us to make a complaint if you think we are not respecting your rights<\/p>\nContact us<\/h2>\n
E:\u00a0hello@aliciahowescounselling.co.uk<\/span><\/p>\nWho we are<\/h2>\r\n\r\n
What personal data we collect and why we collect it<\/h2>\r\n\r\n
Comments<\/h3>\r\n\r\n
Media<\/h3>\r\n\r\n
Contact forms<\/h3>\r\n\r\n
Cookies<\/h3>\r\n\r\n
Embedded content from other websites<\/h3>\r\n\r\n
Analytics<\/h3>\r\n\r\n
Who we share your data with<\/h2>\r\n\r\n
How long we retain your data<\/h2>\r\n\r\n
What rights you have over your data<\/h2>\r\n\r\n
Where we send your data<\/h2>\r\n\r\n
Your contact information<\/h2>\r\n\r\n
Additional information<\/h2>\r\n\r\n
How we protect your data<\/h3>\r\n\r\n
What data breach procedures we have in place<\/h3>\r\n\r\n
What third parties we receive data from<\/h3>\r\n\r\n
What automated decision making and\/or profiling we do with user data<\/h3>\r\n\r\n
Industry regulatory disclosure requirements<\/h3>\r\n","_et_gb_content_width":""},"yoast_head":"\n